24/7 Neuro Helpline


BRAINS  is recognized by the following Govt. Insurance Companies (GIPSA) for cashless –

  • New India Assurance Co.Ltd.

  • Oriental Insurance Co.Ltd.

  • National Insurance Co.Ltd.

  • United India Insurance Co.Ltd.

Kindly confirm with your policy copy or agent, as to which TPA would be processing your cashless.

List of TPA’s / Insurance companies
  • Dedicated Healthcare Services Pvt.Ltd

  • Family Healthplan Ltd

  • Genins India Ltd

  • Health India – Bhaichand Amoluk Pvt.Ltd.

  • MD India Healthcare Services

  • Medi Assist India Pvt.Ltd

  • Medsave Healthcare Ltd.

  • Paramount Health Services Pvt.Ltd.

  • Raksha TPA Pvt. Ltd.

  • TTK Healthcare Services Pvt.Ltd.

  • United Healthcare India P.Ltd.

  • United Healthcare Parekh TPA Pvt.Ltd.

  • Heritage Health Services Pvt.Ltd.

  • Vipul Medcorp Pvt.Ltd.

  • Apollo Munich Health Insurance Co.Ltd.

  • Bajaj Alliance General Ins.Co.Ltd

  • Future Generali India Insurance Co.Ltd

  • HDFC Ergo General insurance Co.Ltd

  • ICICI Lombard General Ins.Co.Ltd.

  • Iffco Tokio General Insurance Co.Ltd

  • Reliance General Insurance Co.Ltd.

  • Religare Health Insurance Co.Ltd.

  • Star Health & Allied Ins.Co.Ltd

(BRAINS Hospital Reserves the right to deny the Cashless Facility to any of the Card Holders of Above Mentioned TPA’s.)

Hospitalization benefit for TPA Patients

Patients can avail of the benefit of Cashless hospitalization at BRAINS Neuro spine centre if the TPA that the patient is covered by is tied up with the hospital.

How to identify your TPA?

There are several ways to identify your TPA:

  • The TPA will issue you an identity card which will indicate the name of your TPA.

  • On your insurance policy, on the lower left hand corner of the policy, the name of the TPA will be printed.

  • Your insurance agent will be able to inform you accurately.

Where to get TPA Pre authorization forms?

The pre-authorization forms of TPA tied up with the hospital can be collected from the Billing department Insurance Desk.

Important points to Note:

Possessing a TPA identity card does not automatically entitle the patient to get Cashless benefit. A certain defined procedure for obtaining sanction from the TPA has to be followed.

Admission process:
  • For all elective / planned admissions, Cashless approval should be obtained from the TPA at least2 days prior to the date of admission.

  • Insurance assistance desk at Billing department will assist you in faxing the duly filled pre authorization form of the TPA (along with the latest policy copy and positive investigation reports.)

  • At the time of admission, even if the TPA has approved cashless, a refundable security deposit of Rs. 10,000/- is to be paid by the patient.

  • In case the bed class / room specified in the authorization letter is not available, the patient will be admitted in the higher or lower class as per choice of patient. In case of admission in the higher class, patient will have to pay the difference in the charges from the date of admission.

During hospitalization:
  • The patient must give a proper and true medical history to the doctor at the time of filling in the pre authorization form, since any discrepancy may result in the denial of the claim and cancellation of the approval.

  • In case the patient is transferred to ICU/ICCU/ Recovery room and wants to retain the original bed then patient will have to keep an additional security deposit, depending on the class and number of days in ICU/ICCU/Recovery Room, as the TPA does not pay for dual occupancy.

  • Receiving an authorization letter for Cashless benefit is only tentative. If the claim is denied for any reason by the insurance company during the course of treatment or after patient is discharged, patient will be responsible for payment of the hospital bills, as per the undertaking which the hospital collects at the time of registration under respective TPA.

  • If the patient bill exceeds the sanctioned amount, an estimate for the additional amount will be sent through the Billing department to the TPA. However, it is primarily the responsibility of the patient / relative to keep track of the bill. If no enhancement is received from the TPA, the patient will have to pay for the bill amount over and above the sanctioned amount by the TPA.

Discharge process:
  • The hospital will retain Rs. 10,000/- refundable deposit for every one lakh of the sanctioned amount as deposit until the hospital receives complete payment from the TPA. On settlement of payment from the TPA, the patient will be intimated regarding procedure of refund of deposit.

  • The hospital shall collect payment for all exclusions / non-medical expenses / surcharge, if they are not covered by TPA at the time of discharge.

  • No original hospital document’s or reports will be given to patient, since these are sent by the hospital to TPA along with the bill for reimbursement. Xerox copies of the same will be provided by the hospital.

  • At the time of Discharge, the patient can collect a copy of detailed bill / summary from the billing department.

  • Any pending reports or films should be collected from the medical records department within 10 days of discharge.

Denial process:

On denial of Cashless hospitalization by the TPA, the patient will be treated as a cash paying patient and will have to make the necessary payments as per hospital policy.

For Reimbursement:

For patients who do not avail the benefit of Cashless hospitalization or whose claims are denied for Cashless, please contact your respective TPA along with patient’s Discharge card, all Original reports, claim form of insurance company and hospital bills (to be attested by Treating Doctor) for reimbursement. If the Indoor case papers are required, kindly make an application during working hours.

BRAINS  Hospital Reserves the right to deny the Cashless Facility to any of the Card Holders of Above Mentioned TPA’s.

Billing department will assist you and guide you in the process of obtaining the cashless facility from the TPA / Insurance company. However the primary responsibility of obtaining the authorisation would be of the patient / relative.

#5, Richmond Road, Opp. Baldwin School,
Shantala Nagar, Ashoknagar,Bengaluru,560025
Telephone:+91 9148080000 /9483240925
Website : www.brainshospital.com

Brain Voice Magazine

Brain Voice is the official magazine of Brains Hospital, started with an idea of generating awareness about the brain, spine, nervous system and its associated functions. The 24-page periodical is priced at Rs.30/-.

The subscription is Rs. 400/- per annum through post. The periodical has six articles in Kannada and five in English.